You can request a return within 7 days of delivery for eligible products.
How to request a return
Email support@skinexxt.com (or use our contact form) within 7 days of delivery and include:
- your order details
- clear photos showing the product and/or the issue
We review every request before approving it. An approved return does not automatically guarantee a refund or replacement.
Condition of returned items
Returned products must be unused, unworn and unwashed, with their original tags and, where applicable, original packaging.
After your return is approved
We will arrange the pickup for approved eligible returns. Once the returned item is received and approved after inspection, the refund or replacement process will be initiated. Depending on the approved resolution, this may be a refund to the original payment method, Skinexxt store credit, or a replacement.
Innerwear
For hygiene reasons, innerwear is not eligible for return or exchange. This applies to all men's and women's innerwear, including size changes and change-of-mind requests.
Damaged, defective or wrong items
This applies to every product, including innerwear. If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order details and clear photos showing the issue. We review the evidence; sending photos does not guarantee approval. If your claim is accepted, we will arrange or authorize the return and inspect the item to confirm the issue matches the approved claim. Only after verification may you receive a replacement, a refund to your original payment method, or Skinexxt store credit.
Need help?
Email support@skinexxt.com.